A Twitter direct message DM is a private message sent to one or more specific Twitter users. Generally, you can only send DMs to people who follow you on Twitter. Like tweets, DMs can only be characters long. You might send a DM if you want to connect with someone one-on-one but don't know their email address or any other way to reach them, or if you know they spend a lot of time on Twitter and are likely to see a message there before anywhere else.
You would use a DM rather than a tweet if the communication isn't appropriate for public consumption such as setting up a business meeting. Some Twitter users like to send a DM to every new follower, with a welcoming message.
Another use for DMs is sharing tweets that you might not want to put onto your timeline with a retweet. You can use DMs to share tweets with up to 20 other accounts separately, or in a group. To do so, tap the Share icon under a tweet and select Send via Direct Message. A Twitter DM isn't the same thing as a tweet; therefore, it doesn't appear in any public timeline that everyone can see. It only appears on the private Messages pages of the DM sender and receiver s.
In other words, DMs are analogous to the private messages that Facebook users exchange. DMs are threaded, so you can see the back-and-forth dialogue you had with someone using Twitter's DM system. You can be notified of new DMs within Twitter, or with a text or email notification if you have your account set up that way. Within Twitter, when you receive a DM, an alert will show up in the left rail of your home screen in the form of a bubble with a number in it next to the Messages link.
The number refers to how many new DMs you have. Generally, you can send a DM to anyone who follows you. But there are some exceptions. If the person doesn't follow you but has opted-in to receive DMs from anyone, you can send them a DM.
Or, if you have exchanged DMs with that person in the past, you can send them a DM even if they're not following you. Also, if you initiate a DM to more than one person, anyone in the group can then respond to the entire group even if group members don't all follow each other. If you want to send a DM to someone on Twitter, but they don't follow you, you can still catch their attention by using their handle such as abc at the beginning of a tweet.
The tweet won't land in their Messages section as a DM would, but it will initiate a notification that the user is likely to see. Use the following steps to compose a DM:. On the Twitter home page, in the left rail, select Messages. On the Messages page, at the top of the screen, select the New message envelope icon. Sending a direct message is a super simple process. If they do not follow you, try sending a polite Tweet them asking if they could follow you so you can send a message.
Then follow these steps:. How to delete a direct message. Do you want to clean up your direct message history and reach inbox zero? No problem. The new way to send automated direct messages is through Twitter Chatbot. Twitter marketing campaigns go far beyond just Tweets. SocialBro can help you with that. Our Twitter campaign tool allows you to target specific followers within your community to create personalized direct messages. This level of personalization, combined with our filtering options, allow you to create direct message campaigns for specific segments that deliver real results.
Personalizing your campaigns not only increases engagement, however it eliminates the spammy nature that can sometimes be associated with direct messages on Twitter.
Got any more questions? Let us know in the comments! Search this site on Google Search Google. When they mention your brand in a public tweet, we recommend acknowledging that tweet publicly with a quick message asking the user to send you a DM. Once in the DM, you can ask them for more information that will help resolve their issue. Hey, Marji! We're happy to help. Can you shoot us a DM with the email associated with your account so we can escalate this with our team?
In some cases, a follower might be asking a question that you think could be beneficial to your entire timeline, and responding to that Tweet publicly can also potentially answer that question for other followers. Ask the user to send you a DM with more information or DM them yourself. Apologies for the trouble!
Please send us a DM HeadspaceHelp with your account email address we would be happy to look into this for you. Also by using Sprout, you can make it even easier for the user to send you a DM. When you respond to a Tweet from within the Sprout Dashboard, you can add a button to the Tweet that allows the user to directly DM, as shown in one of the examples above.
When they click the button, it will redirect them to a Direct Message page and auto-populate your profile to the recipient bar. It provides the customer with a feedback survey where they can privately share feedback about their customer service experience on the platform.
Once you begin monitoring your Twitter mentions , you can start to anticipate the types of questions and comments that come in most frequently. Save time on the response process by creating Suggested Replies in Sprout for incoming messages that are just one click away. Twitter users who are coming to your brand with a customer service question or concern may not always know what to expect when they open up a DM conversation.
You can make the experience more inviting by using chatbots to help steer conversations in a friendly way. Welcome messages greet new followers via Direct Message and are a great way to make a stellar first impression and raise brand awareness.
Assign the chatbot specific rules and permissions and it will send pre-determined messages to followers who meet the criteria. This message can shape your future relationship, so make it something memorable.
A few ways to make this message more engaging are to ask them a question, include a link to a recent blog post or video or send them a special offer. Seeing all of your follower activity in one place makes it easier to identify and nurture warm leads. Some brands warm up potential Twitter leads by incentivizing their followers to subscribe to their email list to receive exclusive content or download a lead magnet.
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