Buyers who have excessive unpaid items or canceled orders may have limits imposed or lose their buying privileges. To make sure buyers don't buy or bid more than they're comfortable with, we occasionally place limits on a member's buying activity. We may also restrict buying if we believe a member has violated an eBay policy. Skip to main content. Enter the key words you want to ask for help. A dialog will open as you type your search terms.
Enter your search term to display live search results. Use TAB key to navigate results. Troubleshooting payment errors If you have problems paying for your items or if you receive an error message at checkout, try the following troubleshooting tips to resolve the issue: Check you've entered your payment details correctly Make sure your billing address matches the address on your payment method Try checking out on another device. If you're using the eBay desktop site, try checking out on the mobile site or app, or vice versa Try checking out on another browser.
You can also try signing out, clearing your cache and cookies , and signing in again before trying to check out again Make sure your payment method hasn't expired.
For example, if you're paying with a credit or debit card, check the expiry date on the card If you're using a new credit or debit card, you may need to activate the card before you can use it. If your payouts are scheduled weekly, we initiate payouts on Tuesday for the sales you've made from Monday to Sunday the previous week.
Your payouts will appear as Funds sent and it typically takes another business days for the funds to clear in your checking account and become available to you. Tip You can see the status of your funds in Seller Hub - opens in new window or tab. For more information on transaction statuses, you can read our article on the Payments tab in Seller Hub.
The table below shows you the timeframe for when eBay will initiate your daily payouts based on the day the buyer's order is confirmed.
Some banking holidays may delay your payouts. If your payout is scheduled daily, a banking holiday may delay your payout by up to 2 business days. For example, if the buyer's order is confirmed on Friday, and the holiday is on Monday, the payout will be initiated on Wednesday 2 business days later.
If your payout is scheduled weekly, a banking holiday may delay your payout by up to 8 business days. For example, if the buyer's order is confirmed on Friday, and the holiday is on Monday, the payout will be initiated on the Tuesday of the following week 8 days later.
Tip You must add a checking account to receive your funds. You can't use a savings account or a PayPal account to receive payouts. You can also change your payout schedule in Payments - opens in new window or tab in My eBay. Tip If the buyer pays in a currency that's different to your payout currency, the payment will be converted to your payout currency. The currency exchange rate will be captured at the time of sale and can be viewed in the order details.
This exchange rate will apply in the event of a refund. Tracking your payouts is simple. Additionally, each payout has its own unique Payout ID - opens in new window or tab , making it easy for you to keep track of your funds. If that happens, you'll see a message asking you to contact the seller when you try to place a bid. Let them know you'd like to bid, and they may change their requirements to allow you to take part.
It's important to us that auctions are always fair and honest. Sometimes a member who knows the seller — perhaps a family member or friend — bids on an item to drive up the price. This is known as shill bidding and isn't allowed on eBay.
When you see an item for sale on eBay, the listing will include the payment methods you can use to buy it. If you have any problems paying for your items, we can help troubleshoot the issue. Skip to main content. Enter the key words you want to ask for help. A dialog will open as you type your search terms. Enter your search term to display live search results. Use TAB key to navigate results.
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